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GENERAL
AGREEMENT:
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Buyer has
had a chance to view an advanced copy of this guarantee online
before deciding to purchase a puppy and buyer agrees to these terms
and guarantees simply by the act of accepting the puppy, even if
this contract is not signed by the buyer. (WE) represent the seller
and (YOU) represent the buyer. This contract takes effect
immediately after your payment is received.
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It is
understood that all shipped puppies will include an Interstate
Health Certificate and will be certified healthy (or fit for sale)
at the time of release or delivery.
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Within 4
days of arrival/pickup date (allowing an extra day for holidays);
you must take your puppy to your preferred vet for a follow up
checkup which must include another fecal exam. If a serious
condition is found, you must report any problems immediately before
taking any actions.
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GENETIC OR
HEREDITARY DISORDERS POLICY:
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If your dog
is found from a life threatening genetic or hereditary condition and
dies within 3 years from the purchase date, you will be entitled to
receive credit of the full purchase price. Puppies priced at $300 or
less will have a limited one year warranty policy.
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COMMUNICABLE
DISEASES POLICY:
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All puppies
include current vaccinations ONLY, which means they need additional
shots before they can be immune to any disease, it is the buyer's
responsibility to provide with all the additional next shots and
please DO NOT expose your puppy to public environments before the
puppy is fully vaccinated.
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If your dog
is found with a life threatening communicable disease and dies
within a period of 7 days from the pickup or delivery date, you will
be entitled to receive full store credit for the purchase price.
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SATISFACTION
GUARANTEED:
You have 3 days to return the dog and get your money back if you are
not completely satisfied with your puppy. Shipping costs are not
refundable and if the puppy was shipped; you are responsible to pay
returning shipping fees. There is a $150 processing fee deducted
UNLESS the puppy has been detected with a serious life threatening
condition.
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STORE
CREDIT:
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This will be
based on the full purchase price only (What you paid for your puppy
itself) and shipping costs are NOT included. The same concept
applies if an exchange is needed; the buyer must pay for both ways
delivery costs (from and to seller).
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GUARANTEE
RESTRICTIONS: From
time to time we apply changes to our guarantee policies; these new
changes will not affect previous purchases.
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We do not
pay vet bills or reimbursements but we will help with partial or
full refunds if your dog develops a hereditary condition that
requires expensive surgeries.
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You must get
a pet
health insurance; cases like hip dysplasia, luxating patellas, etc
are very rare however a Pet insurance will cover these situations in
full if these develop overtime. It is your responsibility and
obligation to buy a pet health insurance from any source. We
are not affiliated to any insurance company and we cannot provide
any specific recommendations.
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Once your
puppy has been vet checked, health certified and therefore released,
you are fully responsible for any and all extra expenses related but
not limited to treatments, hospitalizations, euthanasia fees,
cremation fees, disposal fees, etc.
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Before store
credit, refund or exchange is given, a death or disease report
issued by a licensed veterinarian is required (NOT THE BILL).
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After the 3rd
day of receiving the pet, the seller will not accept any returns of
the pet, including but not limited to allergies, Landlord/Tenant,
marital, adjustment problems, etc.
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The seller
disclaims any and all implied warranties of merchantability and
fitness and under no circumstances the seller can guarantee expected
size, personality, temperament, color, ear set, breeding ability,
house breaking ability, coat type, tail size (clipped/unclipped).
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This warranty does
not include hernias (known or unknown) as they can be easily fixed
for an extra fee at the time of neuter/spay.
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Small heart
murmurs (1/5 rate) disappear in 99% of the times so we believe that
this is not a good reason to switch to another puppy.
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kennel cough
or colds are very uncommon here, we will evaluate the expenses
related to this issue if the puppy presents symptoms within 10 days
after receiving the puppy.
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Over bites &
under bites are common on some breeds (Maltese, Shih Tzu, Pekingese,
Bull dog, pug, etc) Puppies are sold as companion/pets and not as
show dogs. Under or over bites do not represent a health problem to
a dog. This warranty will
not consider them to be an excuse to change/switch puppies.
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The warranty will
NOT cover neglect, abuse, lost or stolen pets. This warranty is
non-transferable.
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Our puppies
are sold as pets only and no registration papers will be offered
unless it is advertised on each listing. Mixed breeds do not come
with papers as they are sold as pets only.
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The value of
the pet for the purpose of this guarantee is solely the original
purchase price, and does not include any additional prices declared
by the buyer.
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All lemon
laws from other states are null and void; this warranty fulfills
and complies in full with the laws in the state of Texas where
CSPUPPIES is located.
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Seller
guarantees that the buyer will receive the exact puppy discussed via
email, in pictures, and over phone with the buyer. Please consider a slight
difference in color from picture to puppy due to the flash light,
room light and the amount of days passed after the pictures were
taken.
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The warranty is
voided if your puppy/dog has NOT been spayed or neutered before the
age of 7 months old or he/she has been bred.
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Venue and
jurisdiction for litigation arising out of or related to CSpuppies
shall lie exclusively in Hidalgo County, Texas.
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All
warranties are valid as long as we CSpuppies stay on business.
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PARASITES:
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All puppies
are treated for Giardia, Coccidias and worms and will have a fecal
test however there are no guarantees that your puppy will be free
from parasites. Sometimes, our vet's testing may be negative and
your vet's testing may be positive, this is normal to happen once in
a while but it's your responsibility to provide further fecal
testing and dewormings as needed, please understand that we do as
much as we can to prevent issues related to parasites and we have
never had a dog dying from worms. As common as they are, treatment
is safe, cheap and effective.
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We will make
sure the puppy is free from fleas, ticks, fungus or mites. In a case
any of these are present, we will only provide treatment for mites
or fungus (Scabies or ring worms) however you are responsible to
treat either fleas or ticks if still present. Dippings are expensive
and unnecessary, instead simply buy any Anti-fleas/ticks shampoo for
puppies at any pet store, bathe your puppy and leave the shampoo on
for 10-15 minutes before rinsing, then apply Frontline or Revolution
products to keep your puppy away from fleas or ticks. Fleas are
everywhere (especially on any grassy areas) and you must have your
puppy on these anti-flea products applied once a month for life.
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We will
apply $20 refund if your vet finds any of the following: Ear mites,
intestinal parasites like coccidias, giardia, worms, fleas or ticks.
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SPAYING AND
NEUTERING POLICY:
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All buyers
agree to spay or neuter their puppy at the age of 6 months or as
recommended by their local veterinarian.
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HERNIAS,
CHERRY EYES POLICY:
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These are
very uncommon to happen however these do not represent any present
or future threat of the puppy's life. At the time you spay or neuter
your dog, this can be easily fixed for an extra small fee. We will
apply a $50 if your puppy was priced at $499 or more.
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SIZE POLICY:
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A puppy may
be smaller or larger than we expect. We set their sizes relying on
the information we obtain from the breeder which is based on the
parent’s size only and it may or may not be accurate. Sometimes
puppies can get the size of their grandparents and we cannot control
that. For those reasons we cannot guarantee sizes, however we will
comply with a $10.00 refund for every pound that the puppy grows
within the first 12 months. To qualify for this benefit, the
purchase price of the dog must be at least $500.00 and you must not
have received a discounted price on the puppy.
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DELIVERY
POLICY:
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All shipping
costs must be prepaid by the buyer and this cost is absolutely not
creditable, refundable or negotiated with the puppy's guarantee. These
fees include the ticket, a health certificate/examination, and the
travel crate.
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Delivery
costs will include a travel insurance which covers the replacement
of your puppy in case such puppy dies during the flight, this
insurance does not cover shipping fees.
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You are 100%
responsible for any transportation costs to and from the Seller. We
do not work for the airlines and we only collect your money to pay
the airlines on your behalf.
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All bookings
are made and provided BY EMAIL within 24-72 Hours. If you have not
received the flight information 24 hours prior to the delivery date
please call us immediately since sometimes emails fail.
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You are
fully responsible to pick up your puppy at the airport; neither
CSpuppies nor the airlines would accept liabilities if your puppy is
abandoned at the airport and you will be responsible to pay for any
returning fees of the dog.
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You are
subject to any kenneling fees implied by the airlines. Examples:
Very long layovers, flight miss-connections, etc.
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Crate color
may be pink, blue, green, etc. The crate’s colors will not necessary
match the sex of your puppy since it is used as transportation only.
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Do not
expect a 100% clean dog, they may get a little dirty during the
travel and this is normal.
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MAINTENANCE
OR HOLDING FEES:
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We can hold
your puppy for 10 days for free. After the 10 day there will be a
$5.00 daily fee for maintenance fee which will include extra shots
if they are needed.
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YOU CAN
CANCEL A TRANSACTION (WTHOUT A CANCELLATION FEE)
If
your puppy is detected with a life threatening issue or disease.
Examples: A big heart murmur, difficulties to walk, patellas or hip
problems, or ay life threatening disease or condition.
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YOU CAN'T
CANCEL A TRANSACTION (WITHOUT A CANCELATION FEE). If we find
Worms/coccidias (we may send with treatment or treat before
shipping), scabies/ring worms/fungus/mites (we can either send with
treatment or treat a couple of weeks before release), kennel cough
(very uncommon here, will treat before released). None of these
represent a serious problem for the dog.
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CREDIT CARDS
POLICY.
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Using a
stolen credit card or faking an unauthorized transaction is a crime
and you will be prosecuted to the full extent of the law.
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OUTSTANDING
BALANCE:
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We will
dispute all charge-backs and will send any unpaid balance to
collections where additional fees will apply.
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Any
collateral financial distress created by the buyer will also placed
for collections.
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VET FEES
DISCLAIMER:
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Some vets
may have decent prices but others may be very expensive and we
cannot control that, it all depends on where the buyer lives (your
local economy level). The buyer can always rely on returning the
dog, euthanasia options, surrender to the humane society or sign
over to a shelter/vet clinic. Only the buyer can make those
decisions and we take no responsibilities for financial decisions
made by the buyer. All buyers must rely 100% on their veterinarian
professionalism and honesty. An honest Vet would not charge a
fortune for a diagnosis unless many lab tests are really required;
most vets can rely on physical symptoms to determine if it has a
deadly illness and decide if euthanasia or treatment should be
applied. Please do your own research before decide which vet is more
convenient for you. More expensive doesn't always mean is better.
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CANCELLATION
FEES, SWITCHING FEES AND DEPOSIT POLICIES:
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There is a $150.00 cancellation
fee. Cancellation fees are waived if CSPUPPIES cancels the order due
to illness or if your puppy becomes unavailable for sale or if such
puppy cannot be shipped within the next 20 days due to an illness.
This cancellation fee policy takes effect immediately after the
purchase.
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There is a
$150 switching fee unless the original puppy becomes ill and unable
to ship within the next 20 days.
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All Deposits
are non-refundable and will be held as store credit for a period of
3 months.
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All balance
due must be paid before the puppy is released.
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EUTHANASIA:
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Within the warranty period,
the buyer may authorize his/her vet to euthanize your puppy if it was
found with a life threatening/deadly communicable disease (Parvo and
distemper) or a deadly congenital disorder. Euthanasia is NOT
accepted under any other circumstances.
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The buyer
understands that this is an online contract & it represents the
total agreement between the buyer & CSpuppies.com. No other terms or
conditions not mentioned on this contract shall be valid to this
sale.
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IMPORTANT
INFORMATION ABOUT DISEASES ON PUPPIES
We will use the term “fully vaccinated” when a puppy has received a
total of 4 vaccinations “for Parvo and Distemper virus” which are
given every 2-4 weeks and the last vaccination was give at the age
of 16 weeks.
Please be careful and follow these instructions or tips that will
help you keep your puppy healthy. There are two deadly contagious
diseases which are spread all over the world and you need to be
careful while the puppy is not fully vaccinated.
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Canine
Parvovirus - is
a deadly disease that can be found in the environment in almost
every country of the world. It is transmitted directly or indirectly
and It can live for 2 years on the grass.
Directly transmission: When
a sick puppy/dog infects another directly through saliva or feces.
Indirectly: If
you steeped, touched, or were in direct or non-direct contact to an
infected area, you can bring it home on your shoes soles, car tires,
clothes (if you carried a sick puppy) door knobs and money can also
transmit it, etc, etc.
Parvo is not an airborne virus, a combination of 4 oz of bleach (I
would use 5 oz at least) to a gallon of water will be a good
concentration to kill the virus.
Hand sanitizing DOES NOT
kill parvo virus.
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Canine
Distemper – This
is one of the most deadliest viruses on dogs, because it is
airborne, it is highly contagious. It can be transmitted through
urine, saliva, fluids, feces, etc. if a puppy is infected, it has
been known to infect others just by breathing the virus out but it
is more common to infect thought sneezing and coughing. Symptoms can
be runny eyes, runny nose, coughing, sneezing, hard paws, rash on
the belly, diarrhea and eventually seizures, twitching and other
neurological problems may occur. Survival rates are low, around 10%
only.
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Recommendations to avoid diseases.
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Don't take
your puppy to public parks, pet stores, groomers, etc.
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When you go
to the vet, go as early as possible, most clinics only disinfect
when they close or sometimes when they open. If you don't go too
early, take the puppy IN A CRATE, and don't allow anyone (especially
children) or anything to touch your puppy. Try to wait on your car
if possible and have them call you when is your turn and wash your
hands for 20 seconds after touching the door's knob, the counter,
money or anything inside a vet clinic BEFORE touching your puppy
again.
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If you go to
a pet store or to the vet to buy supplies for your puppy, have the
following item ready before you go.
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Buy an empty
sprayer bottle, add 1 Oz of bleach, fill it out with water and spray
your shoe's sole before coming into your house. This is to avoid any
possibilities of bringing Parvo virus from the pet store to your
place and do this every time you come back from areas where people
usually take their dogs and ALWAYS wash your hands with soup for 20
seconds after touching or handling other dogs, puppies, door knobs,
or coming from a pet stores or places where other dogs may have been
around.
